Refund & Satisfaction Guarantee Policy
We stand behind our work. If you're not satisfied with our service, we'll make it right.
Our Satisfaction Guarantee
At Qube Septic, we're committed to providing excellent service. If you're not completely satisfied with the work we've performed, we'll do everything reasonable to make it right. That's our promise to you.
Service-Specific Refund Policies
Because different services have different characteristics, our refund policies vary by service type. Here's what applies to each service we provide:
🚛 Septic Pumping & Maintenance
What's Covered:
- If we fail to pump your tank as agreed
- If our equipment damages your property (covered by insurance)
- If we miss scheduled maintenance appointments without notice
Resolution:
- Service issue: We'll return to complete the job at no additional charge
- Property damage: Full repair through our insurance
- Missed appointment: 25% discount on rescheduled service
Not Refundable:
- Service call fee if tank doesn't need pumping (we still performed inspection)
- Pumping service after work is completed (tank is empty, service delivered)
- Additional costs for difficult access or unexpected complications (discussed before work)
🏗️ Septic Installation & Replacement
What's Covered:
- System fails to pass health district inspection (our error)
- Installation doesn't meet specifications in signed contract
- Workmanship defects within warranty period (1 year)
- Material defects (manufacturer warranty honored)
Resolution:
- Failed inspection: We correct all issues at no charge
- Workmanship defects: Full repair within warranty period
- Material defects: Replacement per manufacturer warranty
- Major installation error: Full correction or refund of affected portion
Not Refundable:
- Change of mind after work begins (materials ordered, excavation started)
- Permit fees paid to health district
- Issues caused by homeowner modifications or misuse
- Normal settling or minor grade adjustments (included in our service)
🔍 Septic Inspection Services
What's Covered:
- We miss a major defect that's discovered within 30 days
- Inspection report contains factual errors
- We fail to provide promised documentation or photos
Resolution:
- Missed defect: Full refund of inspection fee
- Report errors: Corrected report within 24 hours + 25% refund
- Missing documentation: Provided within 48 hours or 50% refund
Not Refundable:
- Inspection findings you disagree with (we report what we observe)
- Issues discovered after you purchase property (we inspect condition at time of service)
- New defects that develop after inspection date
🔧 Septic Repair Services
What's Covered:
- Repair doesn't solve the diagnosed problem
- Same issue recurs within 90 days
- Workmanship defects in repair work
- Parts failure within manufacturer warranty period
Resolution:
- Unsuccessful repair: We'll try alternative solution at no charge or refund labor
- Recurring issue (90 days): Additional repair at no charge
- Parts failure: Free replacement under warranty
- Our mistake: Full correction or refund
Not Refundable:
- Emergency service fees (you still received after-hours service)
- Diagnostic fees (we provided assessment even if you decline repair)
- Different issue develops after repair
- Damage caused by homeowner after our repair
🌱 Drain Field Services
What's Covered:
- Drain field replacement fails to pass inspection (our error)
- New drain field fails within warranty period (1 year)
- Installation doesn't match engineer specifications
- Grading or drainage issues from our work
Resolution:
- Failed inspection: Corrections at no charge
- Warranty failure: Full repair or replacement
- Spec deviation: Bring to compliance or refund difference
- Grading issues: Correction within 30 days
Not Refundable:
- System overload from excessive water use
- Failure due to soil conditions beyond our control
- Landscaping preferences (we restore to original grade)
- Permit and engineering fees
General Refund Terms
Cancellation Policy
- Before service: Full refund if cancelled 24+ hours before appointment
- Same-day cancellation: 50% service call fee (we dispatched truck/crew)
- No-show: Full service call fee applies
- Weather cancellations: Full refund or free rescheduling
Deposit Policy
- Installation deposits: 50% refundable up to 7 days before work starts
- After 7 days: Non-refundable (materials ordered, permits filed)
- Material deposits: Refundable if materials not yet ordered
- Emergency services: No deposit required
Refund Processing
- Request timeframe: Must request within 30 days of service
- Processing time: Approved refunds processed within 7-10 business days
- Method: Refunded to original payment method
- Partial refunds: Available for specific issues
Warranty Coverage
- Labor warranty: 1 year on installation work
- Parts warranty: Manufacturer warranty honored
- Repair warranty: 90 days on repair work
- Exclusions: Damage from misuse, neglect, or modifications
How to Request a Refund or Report an Issue
Contact Us Immediately
Don't wait - call us as soon as you notice an issue. Many problems can be resolved quickly with a return visit.
Phone: (208) 656-5355
Email: info@qube-construction.com
Provide Details
Help us understand the issue:
- Service date and invoice number
- Specific problem or concern
- Photos if applicable
- Desired resolution
We'll Investigate
We'll review your service records, photos from the job, and technician notes. If needed, we'll schedule a follow-up visit to assess the situation.
Resolution
We'll propose a fair resolution within 48 hours, which may include:
- Return visit to correct the issue (most common)
- Partial or full refund
- Credit toward future service
- Third-party evaluation (if there's a dispute)
Dispute Resolution
If we can't reach a resolution through normal customer service channels, we're committed to fair dispute resolution:
Our Commitment to You
This refund policy exists because we believe in our work and want you to feel confident choosing Qube Septic. We're not perfect—sometimes things go wrong despite our best efforts. But when they do, we'll make them right.
Our goal isn't to avoid refunds—it's to provide service so good that you never need one.
Questions About Our Refund Policy?
We're happy to discuss our policies before you book service. Understanding what's covered and what's not helps set clear expectations.