Privacy Policy
Your privacy matters. Learn how we collect, process, and protect your personal information with complete transparency and respect for your rights.
Introduction
This privacy notice for Qube Septic (operated by Qube Construction), describes how and why we collect, store, use, and share your information when you use our services, such as when you:
- Visit our website at qubeseptic.com
- Contact us for septic services (pumping, installation, repair, inspection)
- Schedule service appointments
- Engage with us in other related ways, including sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have questions, please contact us at info@qube-construction.com.
Summary of Key Points
Personal Information We Collect
We collect personal information that you provide when scheduling service, requesting estimates, or contacting us. This includes name, address, phone number, email, property information, and payment details.
Sensitive Information
We do not collect sensitive personal information beyond what's necessary to provide septic services.
How We Process Information
We use your information to schedule and complete service appointments, send service reminders, process payments, and maintain service history for your property.
Information Sharing
We do not sell your information. We only share information with service providers necessary to complete our services (e.g., payment processors) or when required by law.
Your Rights
You have the right to access, correct, or delete your personal information. Contact us anytime to exercise these rights.
1. What Information Do We Collect?
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Schedule a service appointment
- Request a service estimate
- Contact us via phone, email, or website form
- Sign up for service reminders or maintenance plans
- Make a payment for services
The personal information we collect may include:
- Contact Information: Name, phone number, email address
- Property Information: Service address, property type (residential/commercial)
- Service Details: Type of septic system, last service date, service history
- Billing Information: Billing address, payment method details
- Communication Preferences: How you prefer to receive service reminders
Payment Data
We may collect data necessary to process your payment if you pay for services, such as your payment card details. All payment data is processed securely through our payment processor. We do not store complete payment card information on our servers.
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage, including:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, referring URLs
- Location Data: General location based on IP address (city/state level)
This information helps us improve our website and understand how customers find and use our services.
2. How Do We Process Your Information?
We process your personal information for the following purposes:
Service Delivery
Schedule appointments, dispatch technicians, complete service work, and maintain service records for your property's septic system.
Payment Processing
Process payments for services rendered and maintain billing records.
Communication
Send service confirmations, appointment reminders, follow-up communications, and maintenance recommendations.
Customer Support
Respond to your questions, resolve service issues, and provide technical assistance.
Service Improvement
Analyze service patterns to improve our operations and customer experience.
Legal Compliance
Maintain records required by Idaho septic regulations and respond to legal requests.
3. When and With Whom Do We Share Information?
We do not sell or rent your personal information. We may share your information in the following limited circumstances:
Important: We will never share your information for marketing purposes with unrelated third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how visitors use our website
- Improve website performance and functionality
- Provide relevant service information
You can control cookies through your browser settings. Disabling cookies may limit some website functionality but will not prevent you from contacting us or scheduling services.
5. How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to:
- Provide ongoing services and maintain your service history
- Comply with legal and regulatory requirements (typically 7 years for business records)
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it. You can request deletion of your information at any time, subject to legal retention requirements.
6. How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure servers with encryption for data transmission
- Limited employee access to customer information (need-to-know basis)
- Secure payment processing through PCI-compliant providers
- Regular security reviews and updates
- Physical security for paper records
Important: While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Do We Collect Information from Minors?
We do not knowingly collect personal information from individuals under 18 years of age. Our services are intended for property owners and adults responsible for property management. If we learn we have collected information from a minor, we will delete it promptly.
8. What Are Your Privacy Rights?
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information (subject to legal retention requirements).
Right to Restrict Processing
Request that we limit how we use your personal information.
Right to Data Portability
Request a copy of your data in a portable format.
Right to Object
Object to our processing of your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: info@qube-construction.com
- Phone: (208) 656-5355
- Mail: Qube Septic, Nampa, ID 83686
We will respond to your request within 30 days.
9. How Can You Opt Out of Marketing?
You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email we send
- Replying "STOP" to marketing text messages
- Contacting us directly to request removal from marketing lists
Note: Even if you opt out of marketing communications, we will still send you service-related messages (appointment confirmations, service reminders, billing statements).
10. California and Other US Residents' Privacy Rights
If you are a California, Colorado, Connecticut, Utah, or Virginia resident, you have additional rights under state privacy laws.
Categories of Personal Information We Collect
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, phone number, email address, property address | YES |
| Commercial Information | Service history, billing information | YES |
| Geolocation Data | Service property location, general location from IP address | YES |
| Internet Activity | Website usage, browsing history on our site | YES |
| Sensitive Personal Information | Social security numbers, financial account details, health information | NO |
We do not sell or share personal information. We have not sold or shared personal information in the past 12 months, and we will not sell or share personal information in the future.
11. Do We Update This Policy?
We may update this privacy notice from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, for significant changes, we may provide additional notice (such as an email notification or website banner).
We encourage you to review this privacy notice periodically to stay informed about how we protect your information.
12. How Can You Contact Us?
If you have questions, concerns, or requests regarding this privacy notice or our privacy practices, please contact us:
Phone
Qube Septic
Nampa, ID 83686
United States
Website
13. How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country or state, you may have the right to request access to, correction of, or deletion of the personal information we collect from you.
To submit a data request, please contact us using the information above. We will respond within 30 days and verify your identity before processing your request.